When a user enters the incorrect Snapchat User Id and Password, the “Snapchat Can’t find matching credentials” error appears. Snapchat will momentarily freeze your account if it detects that an unauthorised third party is attempting to access it.
This issue can also occur if Snapchat’s cache is full or faulty, or if you’re using an outdated version of the app.
Method 1: It’s Time To Take a Look At Your Online Connection.
When connection speeds are low, this error appears. An excellent data connection is essential for using Snapchat. Therefore, you need ensure that your device has access to a reliable and speedy internet connection.
In order to improve your connection, you can either move the router or move closer to it. Make sure there isn’t anything else using the same router. In addition, you have the flexibility to switch to mobile data or combine Wi-Fi and mobile data usage.
If the connection is still slow, try rebooting both the device and the router. The next step is to see if the issue still exists once you log into Snapchat.
Method 2: Snapchat Users Should Not Use a VPN.
Even though users of virtual private networks (VPN) can mask their location to fool websites, Snapchat does not always cooperate with this feature. Since of this, users are unable to access their accounts after attempting to use VPN because they receive an error message.
In this instance, users should not use a virtual private network (VPN) and should instead try to run the app while connected to a fast network.
Method 3: Inspect the Login Name and Password.
When a Snapchat user enters an incorrect User Id or Password, the app crashes and displays an error message. To that end, verify that the credentials you’re adding are accurate.
However, if the problem persists after a new password is used, try logging in again. Here are the means through which you can modify your Snapchat account’s security settings;
Step 1: Launch Snapchat and sign in using your credentials.
Step 2: If you have forgotten your password and this error has occurred, select the Forget Password link.
Step 3: If you’d rather have a new password sent to your email address, click that option.
Step 4: If you have an email address, enter it here and then click the Submit button. A Snapchat password reset confirmation email has been sent to you.
Step 5: You need to open the email and use the link provided. Then, after entering your new password twice for verification, select the Save button.
Step 6: Launch Snapchat with your new credentials and see if you’re still getting the issue.
Method 4: Please Activate the Update for the Application
Errors like “Snapchat couldn’t find credentials” pop up when your app is out of current, and other hiccups might make playing the game less enjoyable. Therefore, maintaining a steady schedule of app updates is crucial. This is because these problems are occasionally corrected in the updated version. Here are some instructions on how to upgrade the programme:
Step 1: To access the Google Play Store, tap the Google Play logo. Next, select the profile of the person you want to talk to.
Step 2: Please navigate to the Updates section of Manage Apps & Devices.
Step 3: When the menu appears, select Snapchat > Settings > Update.
Step 4: Launch the programme again when the updates have downloaded, and then enter its credentials. Verify that the issue has been resolved.
