When trying to access a combined or single Yahoo or AT&T email account, the user receives the Error Code:652314. In addition, there are reports of many customers encountering this problem when attempting to change the account password.
Method 1: Using A Set of Secret Questions to Unlocking A Door
You should first try to access your account again by entering the required account details to reset the password or by accessing it using another registered email (if it is added as a recovery account). Follow these directions to unlock your AT&T account’s security questions and get back in.
Step 1: The first step is to visit AT&T’s webpage and click the Log in button.
Step 2: Proceed to the next step and select Forgot User ID or Password.
Step 3: Click the link that says “I lost my password” and then enter your Sbcglobal email address.
Step 4: Now that you’ve completed the recovery process and entered the basic recovery answers, you can attempt logging in again.
Method 2: Answers to reCAPTCHA Questions
There are reports of major websites implementing reCAPTCHA to protect themselves from botnets and denial-of-service attacks. Only a select few companies, like AT&T and Yahoo, have adopted this strategy. However, some users claim that they are unable to access their account because they are permanently caught in the reCAPTCHA loop.
Make sure you’re entering the reCAPTCHA correctly and giving it some time to submit before giving up on fixing the problem. Your Yahoo or AT&T account will not be accessible until you have successfully completed the reCAPTCHA.
Method 3: Status Check on The Server
AT&T developers officially acknowledged the problem in the proper forums and said: Some of our members are being sent to Yahoo login screens, and others are unable to access our site at all. Our network teams are aware of the problem and are trying to fix it.
Since this is an underlying issue, resetting the email address might be the only option. If you’re experiencing trouble entering into your Yahoo account and it’s been merged with AT&T, try resetting your AT&T email address instead.
After you change your Yahoo password, be sure to delete your browser’s cache and cookies so you can sign in with your new password.
Method 4: Making Use of A Fake Yahoo Account
After attempting the aforementioned steps and still receiving the error notice, we will create a fake Yahoo account and try to access the sbcglobal account from there. Although this is a long shot, it has proven successful for some users.
Step 1: Create a new Yahoo email account (you can use Gmail, Live etc.). When prompted, enter the email address and password for the Sbcglobal account you’re unable to access.
Step 2: Now if you try to check in with your sbcglobal account, Yahoo will contact you via the Gmail address you added previously, regardless of whether you are actually trying to join in.
Step 3: If you need immediate access to your sbcglobal account, use the recovery access mechanism provided.
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