Users of the Hisense TV remote have complained that it suddenly stopped responding to their commands. Some users may have experienced a partial loss of remote functionality.
Method 1: Verify the Functioning of the Remote
It’s best to make sure the Hisense TV’s remote is functioning properly before diving into troubleshooting.
Step 1: The remote’s transmitter point must be aligned with the phone’s camera lens (usually, on the top).
Step 2: To test, press any button on the remote and look at your phone’s camera to see whether a red beam appears. Is the remote working properly? If so, you can try the solutions provided below.
Step 3: If the camera on your phone still doesn’t pick up a signal from the remote’s transmitter, try a fresh set of batteries to see if it fixes the Hisense remote’s issues.
If the problem remains after using a new remote, examine the TV remote carefully for a stuck button or push each button firmly and again to see if that fixes the problem.
Method 2: Attempt a Hard Restart of the Hisense TV.
If the Hisense TV’s remote stops responding, it could be due to a momentary error in the TV’s modules; in this case, a hard restart of the TV should fix the issue.
Step 1: Turn off the Hisense television and remove the plug.
Step 2: Then, disconnect everything from the TV, including the HDMI cable.
Step 3: Take the remote’s batteries out, and let it sit for ten minutes.
Step 4: The next step is to reconnect the TV to its power supply and replace the batteries (do not re-insert the HDMI cables or any other TV).
Step 5: Turn on the set and make sure the remote controls properly.
If that doesn’t work, try moving the TV to see if that helps, as electromagnetic interference might prevent the infrared rays from the remote from working. It has been speculated that a router or the door’s refracted light was at blame in some cases.
Method 3: Turn Off The TV’s Accessibility Features And App, Remote Now
If the TV has an accessibility function (like RemoteNow), it may not respond to the Hisense remote. As such, it may be possible to fix the issue by removing the faulty accessibility function.
Since the remote is broken, you can either use the TV’s on-screen buttons, the Hisense TV app, the Google Assistant app, or the IR remote on your mobile device (if it supports it) to carry out the procedures outlined below.
Step 1: Accessibility can be accessed through the TV’s settings menu.
Step 2: First, make sure the remote is functioning properly, and then check the RemoteNow settings or app.
Step 3: Whether that doesn’t work, you could see if turning off the TV’s Accessibility features helps.
Method 4: To Change The Remote’s Transmission Mode, Press The Menu Button.
Many of the Hisense TV remotes are multi-mode (e.g., Bluetooth, IR, etc.), and if the remote is running in a mode that isn’t supported by the TV, it may not operate. In such a case, pressing the Menu button on the remote in order to change the remote mode could be the answer.
Step 1: Hold down the remote’s Menu button (the one with the three/two lines).
Step 2: See if the TV responds to the remote by waiting the customary amount of time (around 5 seconds).
Step 3: If it doesn’t do the trick, try holding down the Menu button for around 5 seconds and seeing if the Hisense remote responds normally.
