The shortened URL used to access the Google Forms Internal Error from a browser extension are the most common causes of an internal error in Google Forms. When a user wants to access a Google Form but is unable to do so, a black screen with a tiny message reading “Google Forms Internal Error” is displayed.
This issue manifests in any web browser or operating system.
Method 1: Try Reloading The Page or Restarting Your Browser.
If there is a momentary hiccup in the connection between your device and the server, the Google Form website may display the internal error because the servers are unable to handle the incorrect HTTP requests.
In this case, it is possible that refreshing the tab or relaunching the browser will fix the issue. Let’s use Google Chrome on a Windows computer as an example browser and go over the steps involved.
Step 1: When an error appears after loading the link to the problematic Google Form, hold down the Shift key and click the Reload symbol (located to the left of the browser’s address bar).
Step 2:Verify that the Form loads correctly now.
Step 3:If that doesn’t work, you might try right-clicking Windows and closing the Google Chrome window.
Step 4:If you’re using Google Chrome, you can end all of its processes by using Task Manager.
Step 5:Start up Chrome and see if the troublesome Google Form opens correctly.
Step 6:If that doesn’t work, try restarting your computer and any networking devices (such a router) to see if that fixes the Google Forms Internal Error.
Method 2: Please Fill Out The Form Using The Complete URL.
If Google’s URL shortening service is having technical difficulties and not successfully redirecting the respondent to the form, the Google Form will display an internal error. In this case, the problem might be fixed by entering the complete URL for the Google form. Please note that only the form’s creator has access to these options.
Step 1:To access Google Forms, open a web browser (we recommend using Google Chrome) and navigate there.
Step 2:Launch the form with the issue and hit “Send” (near the top right).
Step 3:Then, ensure sure the box labelled Shorten URL is not selected in the Link section of the displayed menu.
Step 4:If you want to share this form with others, copy the link below and paste it into an email.
Step 5:After that, see if the complete URL for the form opens properly. Even if you’ve turned off email collecting, some of your customers may still need to use their Google accounts to check in.
Method 3: To Turn Off Browser Add-Ons.
An extension installed on your browser may be interfering with data transmission between your device and Google’s servers, causing Google Forms to display an internal error. For this particular Forms problem, deactivating browser add-ons may be the solution. As an example, we’ll go over how to disable add-ons in the desktop Chrome browser.
Step 1: Open Chrome and click the menu’s three dots to reveal further options (in the top right).
Step 2: After that, go to Google Forms via a new incognito window.
Step 3: Then, enter your credentials and log in (a school or work account is preferable if the Form is about school or work).
Step 4: Get on that difficult form, or load it up from the link you were given.
Step 5: After that, see if the Google Form loads normally, without the internal problem message.
Step 6: If that’s the case, close the tab and open the Google Chrome settings page by clicking the gear symbol in the upper right (near the end of the address bar).
Step 7: Select Extensions > Manage Extensions, then in the Extensions box turn off each extension individually using the toggle buttons.
Step 8: Then, try accessing the faulty Google Form after restarting Chrome.
Step 9: If so, start by disabling all extensions and then re-enabling them one by one until the faulty one is located. When you’ve located it, you can choose to disable it permanently or remove the plug-in (if not essential).
